Cash, personal cheque, e-Transfer, and credit card*
You can pay for our services:
- over the counter: cash, personal cheques, Visa*, Mastercard*
- over the phone: Visa* and Mastercard*
- through email: we’ll email an invoice with a link to make a payment on a secure site
- through Canada Post: mail us a personal cheque
- e-Transfer: a secure way to pay through online banking
*An additional 5% will be added to payments made by credit card
Fee and Payment Policy
We feel it’s important to fully understand how you will be charged for our home care services.
An agreement or contract describing service delivery may be signed. A detailed invoice will be given to the client or client’s representative when services begin.
Fees and Billing
Our services are billed in three different ways.
Generally, Home to the End Society billing is based on the hourly rates of the types of service requested.
This fee applies to a customized service put together at our Clients request or a specialized service for a targeted group of people (for example, the Snow Birds: Peace of Mind Check-in).
A client or family member may request Home to the End Society to purchase supplies so we can provide a service. We will add such authorized purchase(s) onto the invoice. If the item is over $50, the client/representative will have to make a deposit or prepay.
Repeat clients are invoiced at the beginning of each month.
New clients are invoiced when the service starts.
One-time services are invoiced when the service is ordered.
Home to the End Society requires payment in full for weekly and monthly services within five (5) days of receiving an invoice. For one-time service, payment is required prior to service provision. Interest is charged on outstanding accounts at the rate shown on the invoice.
Goods and Services Tax (GST)
Home care services are subject to GST (5%).
Please contact us if you have a question about our invoice. We want to give you the very best service at a reasonable cost. Let’s discuss any concerns openly.
How your Interac e-Transfer is protected
When you send money using Interac e-Transfer, your money never actually travels by email or text message. Email and text messages are only used to notify the recipient and to provide instructions on how to deposit the money. Your financial institution and your recipient’s financial institution transfer funds using established and secure banking procedures.
All you need is access to online or mobile banking through a participating financial institution, and you can send money to anyone with an email address or mobile phone number and a bank account in Canada — without sharing any personal financial information. It's a great alternative to cheques and cash.
To send an Interac e-Transfer:
- Login to online or mobile banking at a participating financial institution
- Choose Interac e-Transfer within the Transfer/Payment menu options
- Select a recipient by entering an email address and/or mobile phone number
- Fill in the Interac e-Transfer information (dollar amount, account from which to withdraw the funds, a security question that only the recipient will know the answer to and optional personal message)
- Follow the instructions to confirm the information and complete the transfer
- Your Interac e-Transfer confirmation numbers are saved in your online banking history. In addition, you will receive an email notification and/or text message once the intended recipient has accepted the transfer.
Why use Interac e-Transfer?
- It’s a simple, secure way to send and receive money directly to and from your existing bank account
- The money can be accessed immediately after your Interac e-Transfer is accepted
- To send an Interac e-Transfer, all you need is the recipient's email address or mobile phone number
- Never worry about sharing your personal financial information with the people you send money to: your address and account information are kept private
- A security question protects your money from being deposited by unintended recipients
- No need to set up new accounts, user ID or passwords — you're already in online banking. Easy!
- An email and/or text message carries the notification only, not your funds. Your financial institution uses existing payment networks to transfer the money to any financial institution in Canada